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Legal · Data protection

Privacy Policy

Last updated · July 2026

This Privacy Policy explains how Indulf Energy Systems ("INDULF", "we", "us") collects, uses, shares, and protects personal data when you use indulf.com (the "Site"), submit an enquiry or request for quotation, download material, or otherwise communicate with us.

We act as the data fiduciary for the personal data described here, and process it in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

01

Scope

This Policy covers personal data collected through the Site and through business communications that begin on the Site. It does not cover data you provide to third parties whose sites we link to, or personal data processed under a separate contract where you determine the purpose of processing.

Most information we handle is business contact information given to us in a professional capacity.

02

What we collect

Information you provide

  • Name, job title, company name, and department
  • Email address, phone number, and country or location
  • Project and technical details you include in an enquiry: ratings, quantities, specifications, site conditions, standards, timelines, drawings, tender documents, or other attachments
  • Correspondence with our sales, engineering, and support teams
  • Any details you enter into a calculator, form, or download request

Information collected automatically

  • IP address, approximate location derived from it, device type, browser, and operating system
  • Pages visited, referring URL, search terms that led you here, time on page, and interaction events
  • Cookie and similar identifiers, subject to Section 6

We do not intentionally collect sensitive personal data, financial account details, or government identifiers through the Site. Please do not submit them through Site forms.

03

Why we use it

We use personal data to:

  • respond to enquiries and prepare quotations, offers, and technical proposals;
  • engineer, source, and deliver equipment and services, and manage orders, logistics, documentation, and after-sales support;
  • maintain records of correspondence, offers, and transactions;
  • send technical, product, or company updates where you have asked for them or where they relate to an existing business relationship;
  • operate, secure, and improve the Site, including diagnosing faults and analysing usage;
  • comply with legal, tax, export, customs, and regulatory obligations;
  • establish, exercise, or defend legal claims.

We do not sell personal data, and we do not use enquiry data for automated decision-making that produces legal effects.

04

Basis for processing

We process personal data based on your consent where required, to respond to enquiries and provide requested services, to comply with applicable law, and for other legitimate business purposes permitted under applicable law.

05

Marketing communications

We may send product, technical, or company updates where you have requested them or where permitted by applicable law. You can opt out of marketing communications at any time using the unsubscribe option provided or by contacting us at indulfindia@gmail.com.

06

Cookies and analytics

The Site uses cookies and similar technologies to keep the Site secure, provide essential functionality, remember preferences, and understand how visitors use our Site.

We may use:

  • Essential cookies: Required for basic Site functions, security, and form submissions.
  • Analytics cookies: Help us understand traffic, page usage, and interactions so we can improve the Site and its content.
  • Functional cookies: Remember preferences, where applicable.

We may use third-party analytics services to help us understand Site usage. These providers may process information in accordance with their own privacy policies.

You can manage or block cookies through your browser settings and, where available, through the cookie controls provided on the Site. Disabling certain cookies may affect some Site functionality.

07

Who we share it with

We share personal data only as needed, with:

  • Service providers: website hosting, email, CRM, analytics, cloud storage, and IT support, engaged under confidentiality obligations and permitted to use the data only for the services they provide to us;
  • Supply chain partners: production units, testing facilities, inspection agencies, freight forwarders, customs brokers, and installation or service partners, where required to fulfil your enquiry or order;
  • Professional advisers: auditors, insurers, bankers, and legal counsel;
  • Authorities: where disclosure is required by law, court order, or a lawful request from a government or regulatory body;
  • Successors: in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to equivalent protection.

We do not share personal data with third parties for their own independent marketing.

08

Cross-border transfers

As we serve customers and work with partners internationally, personal data may be accessed or processed outside India. Where this occurs, we take appropriate steps to protect personal data in accordance with applicable law.

09

Retention

We retain personal data for as long as necessary for the purposes set out in this Policy, including maintaining records of enquiries, offers, orders, and correspondence, and for as long as required to comply with legal, tax, warranty, contractual, or regulatory obligations, or to establish or defend legal claims.

Retention periods vary depending on the nature of the data and the purpose it serves. When data is no longer required, we delete or anonymise it.

10

Your rights

You can contact us at any time to ask what personal information we hold about you, request a correction or deletion, or withdraw your consent where applicable. If you have any concerns about how we use your information, you can also contact us using the details provided in Section 14.

11

Security

We apply reasonable technical and organisational safeguards, including encryption in transit (HTTPS), access controls, restricted internal access on a need-to-know basis, and periodic review of our systems and vendors.

No method of transmission or storage is completely secure. Where a personal data breach occurs, we will notify affected individuals and the Data Protection Board of India as required by law.

13

Changes to this Policy

We may update this Policy to reflect changes in our practices, technology, or the law. The current version is always published on this page with the date of last update. Material changes will be highlighted on the Site.

14

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: